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Moon Palace Golf & Spa Resort
KM 340 Carretera Cancun-Tulum
Cancun, Q Roo 77500

Distance from Hotel to Hotel Zone, 7 miles (11 kms). Distance from Hotel to Airport, 5 miles (8 kms).  

Located 5 miles south of the airport and nestled between the pristine 1,975-foot white-sand beach and 55 acres of tropical foliage, this all-inclusive property offers 2,434 air-conditioned rooms, most with ocean or partial ocean views, and features Double Whirlpool Tub, 16 restaurants, 16 bars including 6 swim-up bars and 6 Double Whirlpool Tubs, 2 oversized pools, tennis, a full-service spa, a signature golf course on premises, miniature golf, a kid's club, discotheque, a daily activity program and theme nights. Transportation is available to Beach Palace and Sun Palace. Stay at one, enjoy select Palace Resorts.  


Amenities 
2400 Rooms, 13 Restaurants, 12 Bars, Golf Courses*, Lobby Bar, Noir Night Club, Outdoor Amphitheater, Laundry Service*, Gift Shop, Multilingual Staff, Car Rental*, Beauty Salon*, Fitness Center, Steam Room/Sauna, Massage Treatment*, Activities Program, 6 Lighted Tennis Courts, 2 Basketball Courts, Disco, Game Room, Sports Bar, Bicycle Trail, Scuba Dive Tank, Parking, Wedding Services, Kids Club, Volleyball, Billiards, Miniature Golf, 4 Swimming Pools, 6 Outdoor Jacuzzis, 2 Indoor Jacuzzis, Spa Facilities, Marina with Non-Motorized Watersports, Shuttle Service to Nearby Palace Resorts, Wi-Fi.



Accommodation Categories and Descriptions 

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old.  

Maximum Occupancy:  

• 12/24/14-04/11/15 Superior Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.  

• Superior Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant. Junior Suite Golf Course - 2 adults. Superior Deluxe Ocean View - 4 adults or 2 adults and 2 children and 1 infant. Superior Deluxe Ocean Front - 2 adults.  

• Concierge Level - 2 adults. Wellness Suite - 4 adults or 2 adults and 2 children and 1 infant. Ambassador Suite - 2 adults. Family Deluxe - 6 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

04/12/15-12/23/15 Superior Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.  

• Superior Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant. Junior Suite Golf Course - 2 adults. Superior Deluxe Ocean View - 4 adults or 2 adults and 2 children and 1 infant. Superior Deluxe Ocean Front - 2 adults.  

• Concierge Level - 2 adults. Wellness Suite - 4 adults or 2 adults and 2 children and 1 infant. Ambassador Suite - 2 adults. Family Connections Luxury Suite - 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.*  

*This category is only available for families with children. This room category is not applicable during the Free Kids Summer Promotion.  

Superior Deluxe Resort View, Double whirlpool tub, in room wine, private bath with shower only, balcony, liquor dispenser, minibar (contains sodas, bottled water, juices and beer), LCD TV with satellite, purified water, bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer and straightener, iron/ironing board, wireless internet, 24 hour room service and turndown service. Non smoking rooms available. 2 physically challenged rooms available. The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms. This category is not open to Groups as availability is limited. Bedding: 2 double beds.  

Superior Deluxe Gardenview, Breathtaking landscapes greet you as you walk out on to the balcony of your Superior Deluxe Garden View room. Designed for up to 4 guests, including children and infants, your spacious guestroom with double whirlpool tub overlooks the lavish gardens of Moon Grand from your private balcony. A fully-stocked mini bar is also available in the room in case you want to relax with a cocktail. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites. Bedding: 1 king bed or 2 double beds. View: Garden.  

Junior Suite Golf Course View, Strategically located on the grounds of the Golf Course, golfers in particular will appreciate the Junior Suite with a spectacular golf course view. This room category also includes a private golf cart for personal use; the ideal way to get around the Moon Palace complex. Designed for 2 adults with one king bed, this guestroom also features a double whirlpool tub, separate seating area and large screened terrace. Bedding: 1 king bed. View: Golf Course.  

Superior Deluxe Oceanview, Wake each morning to an ocean sunrise from your Superior Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail. In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites. Bedding: 1 king bed or 2 double beds. View: Ocean.  

Superior Deluxe Oceanfront, Relax and unwind to the calming sound of surf wafting through your balcony door. The Superior Deluxe Ocean Front room features spectacular views of the turquoise Caribbean waters. Designed for 2 adults, your guestroom comes with private balcony, king bed, double whirlpool tub, and the luxurious in-room amenities featured in all Moon Palace guestrooms and suites. A fully-stocked mini bar is also available in the room in case you want to relax with a cocktail. View: Oceanfront.  

Concierge Level, A true indulgence, the Concierge Level welcomes 2 adults with an abundance of additional resort amenities, including upgraded L'Occitane bath amenities, a couple's massage, private beach lounge chair area, private candlelight dinner, and nightly petit fours with your turndown service. This guestroom also features a double whirlpool tub, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail. Number of accommodations: 76 Bedding: 1 king bed. View: Ocean.  

Wellness Suite, Moon Palace Golf & Spa Resort now offers health-conscious guests a new concept through the new Wellness Suites in the Sunrise section of Moon Palace. Available with king-sized or double beds, our Wellness Suites include:  

• Direct access from the terrace of the private pool, available exclusively for guests who book these rooms.  

• Guests will also be privy to a robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service. Access to aqua spinning bikes with a private instructor. Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope.  

• Fully stocked minibar featuring an assortment of thirst quenching and vitamin rich beverages and natural juices.  

• Herbal teas and premium coffees via personal Lavazza machines.  

• Complimentary morning service with fruit and juice of the day served on the balcony.  

• Dawn-simulating alarm clock. Aromatherapy room diffuser.  

• CHI bath amenities including a hair iron and flat iron.  

• Smelling salts for the in-room whirlpool and soaps with 100% natural essences.  

• Luxurious pillow menu. Bedding: 1 king bed or 2 double beds.  

Ambassador Suite, Living/dining room, double whirlpool tub, in room wine, double sink counter, private bath with shower only, walk-in closet, liquor dispenser contains premium, upgraded brands of liquor, LCD TV with satellite, DVD player, CD player, bath amenities, bathrobes and slippers, exclusive beach bag (one per room), aromatherapy menu, 24 hour room service with personalized menu from restaurants, pillow menu, nightly turndown service, mini bar (contains sodas, bottled water, juices, beer), digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock/radio/iPod dock, professional hair dryer, iron/ironing board, wireless internet. Bedding: 1 king bed. View: Ocean.  

4/12/2015 - 12/23/2015 Family Connections Luxury Suite, Available exclusively for families traveling with children, the Family Connections Luxury Suite is your luxurious home away from home. Connecting rooms with a king bed for parents in one, and two double beds in the other accommodate up to 6 guests. This guestroom also features two bathrooms, a double whirlpool tub, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail. Exclusive special amenities for families include a video game console and DVD player in the room, video games, DVDs on request, Fun in the Sun Bucket, kids special room service menu and family activities guide. View: Lagoon.  

Nanny Services Terms and Conditions 2015  

• Palace Resorts guarantees no less than 3 hours of nanny services for up to two children per room per day as outlined in the Family Connections Suite room category will be available, as long as scheduling request is made with at least 24 hours prior notice.  

• Specific scheduling requests and times will be honored based on availability at the time of reservation.  

• Reservations must be made directly at the resort upon check-in.  

• Any additional hours and/or additional children will incur additional charges or fees, which must be paid directly at the resort.  

• The complimentary nanny services include the care of two children between the ages of 2 to 17 years old.  

• The nanny services have no cash value and cannot be refunded if unused or exchanged for other services.  

• Nanny services are non-transferable to any other guest.  

• Parents will be required to sign a Cancun Nanny Service standard release form and will be required to comply with Cancun Nanny Service's Terms and Conditions.  

Concierge Level Inclusions:  

• Rooms with best views and locations  

• King beds guaranteed  

• Special room service menu (select restaurant menu)  

• Two 25 minute massages on the Beach or at the Spa (location varies)  

• Nightly turn down service guaranteed  

• Nightly petit fours  

• Expresso/American coffee machine  

• Luxury bath amenities  

• DVD player/CD player -iPod dock/radio/alarm clock  

• Pillow menu  

• Aromatherapy  

• Professional blow dryer  

• Exclusive concierge phone service  

• Upgraded brands of liquors in room dispenser  

• Private beach lounge chair area with waiter service  

• Exclusive beach bag  

• Private check in and out. Late check out and early check in (subject to availability)  

Concierge Level Inclusions are valid for the Concierge Level room category only.  

All accommodations include: balcony or terrace, alarm clock, bathrobes, coffee maker, hairdryer, internet access (high speed), iron, ironing board, liquor dispenser, purified water, room service (24-hour), safe (in accommodation), slippers, telephone (direct dial), television (flat screen), air conditioning (individually controlled) and bathrobe.  

Whirlpool Double Whirlpool Tub  

Mini-bar Includes bottled water, soda, juices and domestic beer  

Telephone Unlimited long distance phone calls to Mexico, Continental US and Canada.  

Miscellaneous Amenities Flat iron  

Miscellaneous Amenities Wine upon arrival  

Turndown Service turndown service upon request (standard in suites)  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  



Food and Beverage Outlets 

Lobby Bar Sunrise Section, Snacks, bar & live music  

General Opening Hours: 10:00am to 1:00am  

Noir Night Club, Disco and bar. Hours of Operation: Tuesday, Thursday, Friday and Saturday 10:30pm-3:00am  

Pool Bar Columpios, . Hours of Operation: 9:00am-12:00am  

Arrecifes, Located in the central lobby. Offers a breathtaking breakfast every morning. You may eat healthily at their generous fruit and yogurt bar or opt for a savory custom omelet. Don't ignore the Mexican snack section and the very fresh fruit juices. Hours of Operation: Dinner buffet: 6:00pm-11:00pm  

Cuisine: Brazilian.  

Wet clothing or uncovered swimwear not allowed. Long pants, collared shirts, and shoes required.  

Bugambilias, located in the central lobby. Hours of Operation:  

• Breakfast buffet: 6:45am-11:00am Lunch International buffet: 12:30pm- 5:00pm Dinner Mexican buffet: 6:00pm-11:00pm  

Cuisine: International, Mexican.  

Dress Code: Casual. Wet clothing or uncovered swimwear not allowed.  

El Caribeno, located adjacent to lobby. Hours of Operation:  

• Breakfast buffet: 7:00am-11:30am Lunch buffet: 12:30pm-4:00pm Dinner a la carte: 6:00pm-11:00pm  

Cuisine: Caribbean.  

Dress Code: Casual. Wet clothing or uncovered swimwear not allowed.  

El Manglar, Located just off the lobby, this restaurant offers buffet-style dining with attentive service. Be sure not to choose your selections too quickly. There will be surprises at every meal and the featured menus change often, so wander around and take in the options first. Hours of Operation: Breakfast buffet International:  

• 6:30am-11:30am Lunch buffet International: 12:30pm- 4:00pm Dinner buffet: 6:00pm-11:00pm  

Cuisine: International, Italian.  

Dress Code: Casual. Wet clothing or uncovered swimwear not allowed.  

La Gondola, Located adjacent to the lobby. Hours of Operation:  

• Breakfast buffet International: 7:00am-11:30am Dinner buffet:  

• 6:00pm-11:00pm  

Cuisine: International, Italian.  

Dress Code: Casual. Wet clothing or uncovered swimwear not allowed.  

La Trattoria(*), located near the Golf Villas. Hours of Operation: Lunch buffet: 12:00pm- 4:30pm Dinner a la carte:  

• 6:00pm-11:00pm  

Cuisine: Italian.  

Dress Code: Casual Elegant. Pants, collared shirt with sleeves and closed shoes. Dress code applies to minors from 1.10m tall.  

(*) Denotes reservation is required.  

Los Caporales, located in the Central lobby. Hours of Operation:  

• Dinner: 6:00pm-11:00pm  

Cuisine: Mexican.  

Dress Code: Casual Elegant. Wet clothing or uncovered swimwear not allowed. Long pants, collared shirts, and closed shoes required.  

Los Tacos, Located Poolside. Hours of Operation: Lunch a la carte: 10:00am- 5:30pm Dinner a la carte: 6:00pm-11:00pm  

Cuisine: Mexican.  

Dress Code: Casual Elegant. Wet clothing or uncovered swimwear not allowed. Long pants, collared shirts, and shoes required.  

Momo(*), located adjacent to the lobby. Hours of Operation:  

• Dinner a la carte : 6:00pm-11:00pm  

Cuisine: Asian, Oriental.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Palapa Barracuda, a poolside restaurant/bar. Hours of Operation:  

• Breakfast buffet International: 8:00am-10:30am Lunch buffet International: 11:30am- 4:30pm Dinner a la carte: 6:30pm-10:30pm  

Cuisine: Steaks.  

Dress Code: Casual. * Wet clothing or uncovered swimwear not allowed.  

Palapa Delfines, Located at the poolside. Lunch at Palapa is most convenient to the pool area. The featured items are hamburgers and sandwiches and of course whatever kind of drink you might desire. One day they may bring around a custom Caribbean Cooler. Mixed from wine, Sprite and fruit juices, it just may be the most refreshing drink you've ever enjoyed. Hours of Operation: Lunch buffet: 11:30 am - 4:00 pm Dinner buffet: 6:00 pm - 11:00 pm  

Dress Code: Casual. Wet clothing or uncovered swimwear not allowed.  

Palapa Fragata, a poolside restaurant/bar. Hours of Operation:  

• Lunch buffet International: 12:00pm- 4:30pm Dinner buffet:  

• 6:30pm-10:30pm  

Cuisine: International, Seafood.  

Palapa Pelicanos, Dining in the moonlight next to a picturesque overlooking the ocean redefines what relaxation can be. Enjoy prime steak or chicken seasoned to your preference. Linger here after you finish your dinner your drinks will never run low and let the breeze caress your worries away. A poolside restaurant/bar. Hours of Operation:  

• Lunch International buffet: 12:30pm- 4:00pm Dinner: Sushi a la carte:  

• 6:00pm-11:00pm  

Cuisine: International, Sushi.  

Riviera Maya(*), Located in Golf Villas. Hours of Operation:  

• Dinner a la carte: 6:00pm-11:00pm  

Cuisine: Mexican.  

Dress Code: Casual Elegant. Long pants, collared shirt with sleeves and shoes. Dress code applies to minors from 1.10m tall.  

(*) Denotes reservation is required.  

Beach Lounge, Bar service, sushi & snacks  

General Opening Hours: 6:00pm to 12:00am