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Hard Rock Hotel Cancun
Blvd Kukulcan Km 14.5 Hotel Zone
Cancun, Q Roo 77500

Distance from Hotel to Town, 10 miles (16 kms). Distance from Hotel to Airport, 11 miles (18 kms).  

To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess and unsurpassed services. It's almost time to see the show in Cancun.  

This all-inclusive hotel features 601 stylishly chic guestrooms in various categories including, 45 Deluxe Rooms, 133 Deluxe Gold, 256 Deluxe Platinum, 60 Deluxe Family, 61 Deluxe Diamond, 46 Rock Suite Platinum. Each room is ready to indulge with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze.  


Amenities 
601 Rooms, 6 Restaurants, 5 Bars, Pools, Rock Spa*, Fitness Center, 2 Tennis Courts, Non-Motorized Watersports, Billiards, Basketball, Ping Pong, Beach/Water Volleyball, Kids Club, Babysitting*, Activities Program, Concierge, Wireless Internet*, Business Center*, Car Rental*, Gift Shop*, Multilingual Staff, Free Parking, Laundry Service*, Currency Exchange, Dry Cleaning*, Meeting Facilities*, Wedding Services*



Accommodation Categories and Descriptions 

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old.  

Maximum Occupancy:  

• 2015 Deluxe Room* - 4 adults or 2 adults with 2 children. Deluxe Gold King*/*** - 2 adults or 1 adult and 1 child. Deluxe Gold* - 4 adults or 2 adults with 2 children.  

• Deluxe Platinum Double* - 4 adults or 2 adults with 2 children. Deluxe Platinum King*/*** - 2 adults or 1 adult and 1 child. Deluxe Diamond - 2 adults. Deluxe Family** - 4 adults with 2 children or 2 adults with 4 children including infants. Rock Suite Platinum - 4 adults or 4 adults with 2 children Rock Star Suite - 4 adults.  

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years). **Guests reserved in this category must be traveling with at least one child age 4 to 17 years old. ***Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.  

2016 Deluxe Room* - 4 adults or 2 adults with 2 children. Deluxe Gold King*/*** - 2 adults or 1 adult and 1 child. Deluxe Gold Double - 4 adults or 2 adults with 2 children.  

• Deluxe Platinum Double* - 4 adults or 2 adults with 2 children. Deluxe Platinum King*/*** - 2 adults or 1 adult and 1 child. Deluxe Diamond - 2 adults.  

• Rock Royalty Level Deluxe - 2 adults. Platinum King Deluxe Family** - 4 adults with 2 children or 2 adults with 4 children including infants. Rock Suite Platinum - 4 adults or 4 adults with 2 children Rock Star Suite - 4 adults.  

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years). **Guests reserved in this category must be traveling with at least one child age 4 to 17 years old. ***Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.  

Deluxe Room, The views are limited and could be partially obstructed. This category does not include any type of ocean view rooms. Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service. 430 square feet. Bedding: 1 king bed or 2 double beds.  

Deluxe Gold King, Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service. 430 square feet. Bedding: 1 king bed. View: Lagoon.  

Deluxe Gold Double, Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service. 430 square feet. Bedding: 2 double beds. View: Lagoon.  

Deluxe Platinum Double, Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service. 430 square feet. Bedding: 2 double beds. View: Ocean.  

Deluxe Platinum King, Amenities include double hydro spa tub, private bath with shower, balcony with two chairs and a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, purified water, Rock Spa bath amenities, bathrobes and slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service, turndown service. 430 square feet. Bedding: 1 king bed. View: Ocean.  

Deluxe Diamond, Ocean view in the best locations. 430 square feet. Amenities include a double hydro spa tub, private bath with shower, balcony with chairs and a table, liquor dispenser with premium brands, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, iPod/alarm/radio dock, DVD/CD player, purified water, Rock Spa bath amenities, bathrobes & slippers, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service from select restaurant menus, nightly petit fours, turndown service, pillow menu, aromatherapy, exclusive beach bag (one per room/per stay), exclusive concierge phone service, pre-order breakfast the night before. Bedding: 1 king bed. View: Ocean.  

12/24/2015 - 12/23/2016 Rock Royalty Level Deluxe Platinum King, TBA  

Deluxe Family, Two connecting rooms: one bedroom with a king bed and another bedroom with two double beds. 763 square feet. Available for families traveling with at least one child 4 to 17 years of age. Amenities include a double hydro spa tub in each room, private bath with double showers, balcony with two chairs and table, a mini bar with drinks the kids will like as well as a variety of adult beverages (soda, bottled water, juice & domestic beer), liquor dispenser, LCD TV with satellite in each bedroom, video game console with a selection of DVDs and video games available upon request, purified water, Rock Spa bath amenities, bath amenities, adult and kid's bathrobes & slippers, digital safe (laptop size), individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board, free wireless internet, 24 hour room service (special kid's menu), turndown service, in room family guide with activities schedule, kid's beach toys, family welcome amenities. View: Lagoon.  

Rock Suite Platinum, Two bedrooms: One bedroom with a king size bed and a second bedroom with two double beds. This suite includes a living area and dining area. Ocean or lagoon view or ocean and lagoon view (only a few rooms are available with both the ocean and lagoon view). 1065 square feet. Amenities include double hydro spa tub in each room, private bath with shower, private terrace with lounge chairs and chairs with a table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, LCD TV with satellite, iPod/alarm/radio dock, DVD/CD player upon request, purified water, Rock Spa bath amenities, bathrobes & slippers, bathroom scale, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, hair dryer, iron/ironing board, free wireless internet, 24 hour room service from select restaurant menus, nightly petit fours, turndown service, pillow menu, aromatherapy.  

Rock Star Suite, Themed decoration of rock star memorabilia; suite fit for a Hard Rock Queen. This suite comes fully equipped with two bedrooms with king sized beds, living room, dining room with marble top dining room table that sits six, and bar. Let's not forget about the surround sound system with spot sound capability and terrace sound system. Take advantage of the unmatchable views of the ocean and Cancun lake on the two story terrace which also has its own music and lighting system. 2,511 square feet. Amenities include double hydro spa tub, private bath with shower, outdoor shower, two story terrace with lounge chairs and table, liquor dispenser, mini bar with soda, bottled water, juice & domestic beer, home theater and surround sound music system and blue-ray player and lighting, 58" high definition plasma TV, selection of guitars (PICKS program available upon request), iPod/alarm/radio dock, DVD/CD player upon request, purified water, Rock Spa bath amenities, bathrobes & slippers, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, hair dryer, iron/ironing board, free wireless internet, 24 hour room service from select restaurant menus, nightly petit fours, turndown service, hangover kit, pillow menu, aromatherapy, exclusive beach bag (one per room/per stay), exclusive concierge phone service, private dinner on the beach (must be requested 6 hours in advance), VIP reservation of lounge chairs on the beach, dedicated butler. Bedding: 1 king bed. View: Ocean.  

All accommodations include: hairdryer, iron, ironing board, purified water, coffee maker, safe (in accommodation), telephone (direct dial), television (satellite), air conditioning (individual climate control) and room service (24-hour).  

Miscellaneous Amenities -mini bars (in Superior rooms only) -in room liquor dispenser -70% ocean view and 30% lagoon Nichupte view  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  



Food and Beverage Outlets 

Dive, Pool bar  

Float, Pool bar  

Smash Bar, Lobby bar  

Splash, Pool Bar  

The Show, Theatre with bar service during shows  

The Market, International buffet  

Pizzeto, Brick-oven style pizza  

Ciao, Italian fine dining a la carte  

Frida, Contemporary Mexican a la carte  

Ipanema, Rodizio Brazilian Grill  

Zen, Asian a la carte. Izakaya, teppanyaki & sushi