Resort Map
THE PROPERTY
Generations Riviera Maya, by Karisma is Mexico’s premier all Suites, all Butler, all Gourmet, beachfront resort where couples, wedding parties and families savor a Gourmet Inclusive® Experience, a vacation that fosters togetherness. This 144 suite hotel, winner of the prestigious AAA Four Diamond Award and Winner of The Magellan Gold and Silver Award 2014, by Travel Weekly, stretches along a secluded beach, providing indulgences from gourmet cuisine, to luxurious suites with butler service. Families can relax knowing that their little ones are in good hands with our certified team of professionals at our Eko Kids Club. Guests are invited to customize their Gourmet Inclusive Experience by completing a pre-arrival form online. The Hotel is located just steps away from El Dorado Casitas Royale, in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, just 10 minutes away from Mayakoba championship golf course, 25 minutes away from the Playacar Golf Club, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. All guests (18 yrs. and over) are welcome to use the facilities at the Adults Only El Dorado Casitas Royale and El Dorado Royale, by Karisma.
ACCOMMODATIONS
Generations Riviera Maya features 144 luxurious suites decorated in a forward looking style and divided into 10 categories. All accommodations are provided with deluxe amenities including 24 hour in room dining, oversized balcony or terrace, Jacuzzi for two, 47” smart TV, and iPod docking alarm clock. Additional room comforts include AC, bathrooms with double sinks, hair dryer, plush bathrobes, either one king or two double beds, safety deposit box, iron and ironing board, coffee maker, telephone, a vanity mirror and ample closet space. In room mini fridge customizable with beverage choices and sweet and savory snacks, plus kid’s favorites. Guests traveling with children can take advantage of our Gourmet Inclusive® baby amenities such as strollers, cribs, baby changing tables, monitors, baby bottle warmers, baby bathrobes and more. Enjoy the astonishing views of the turquoise Mexican Caribbean Sea from all our beachfront rooms.
OCEAN FRONT LUXURY JACUZZI SUITE
These elegant, spacious suites, 722 square feet, feature a luxurious king or two double beds and a double and single sofa bed for children to sleep on at night. Each room is divided by a modern sliding door for more privacy. This suite is equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers Max occupancy: 2 adults + 2 children
OCEAN FRONT ONE BEDROOM JACUZZI SUITE
These spacious suites, 1287 square feet, have a master bedroom, featuring a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). Max Occupancy: 2 adults + 2 children
OCEAN FRONT ONE BEDROOM SWIM UP JACUZZI SUITE
Convenient direct access to our main pool from your suite's private balcony and connected to our swim up pool bar. These spacious suites, 1287 square feet, have a master bedroom, featuring a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). Max Occupancy: 2 adults + 2 children
OCEAN FRONT ONE BEDROOM INFINITY JACUZZI SUITE
Enjoy ultimate privacy, views of our white sand beaches and the largest artificial coral reef in the world at these spacious suites, located on the second, third and fourth level with your own infinity pool. These suites have a master bedroom, featuring a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). Max Occupancy: 2 adults + 2 children
OCEAN FRONT TWO BEDROOM JACUZZI SUITE
This room category, with 2009 square feet, is a combination of 2 categories: Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Bedroom divided by a modern sliding door for more privacy. Fully equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 4 adults + 4 children
OCEAN FRONT TWO BEDROOM SWIM UP JACUZZI SUITE
Convenient direct access to our main pool from your suite's private balcony and connected with our swim up pool bar. This room category, with 2009 square feet, is a combination of 2 categories: Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Bedroom divided by a modern sliding door for more privacy. Equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 4 adults + 4 children
OCEAN FRONT TWO BEDROOM INFINITY JACUZZI SUITE
Enjoy ultimate privacy, views of our white sand beaches and the largest artificial coral reef in the world at these spacious suites, located on the second, third and fourth level with your own infinity pool. This room category, with 2009 square feet, is a combination of 2 categories: Ocean Front One Bedroom Jacuzzi Suite and Luxury Jacuzzi Suite. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Bedroom divided by a modern sliding door for more privacy. Equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 4 adults + 4 children
OCEAN FRONT THREE BEDROOM JACUZZI SUITE
2731 square feet spacious suite, specially designed for large parties, this suite is the combination of the Ocean Front One Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Third room has a master bedroom, featuring 2 queen size beds, living room area with double and single sofa bed for children to sleep at night. Bedroom divided by a modern sliding door for more privacy. All rooms fully equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 6 adults + 6 children
OCEAN FRONT THREE BEDROOM SWIM UP JACUZZI SUITE
Convenient direct access to our main pool from your suite's private balcony and connected to our swim up pool bar. 2731 square feet spacious suite, specially designed for large parties, this suite is the combination of the Ocean Front One Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Third room has a master bedroom, featuring 2 queen size beds, living room area with double and single sofa bed for children to sleep at night. Bedroom divided by a modern sliding door for more privacy. All rooms fully equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 6 adults + 6 children
OCEAN FRONT THREE BEDROOM INFINITY JACUZZI SUITE
Enjoy ultimate privacy, views of our white sand beaches and the largest artificial coral reef in the world at these spacious suites, located on the second, third and fourth level with your own infinity pool. 2731 square feet spacious suite, specially designed for large parties, this suite is the combination of the Ocean Front One Bedroom Jacuzzi Suite and two Luxury Jacuzzi Suites. Features a master bedroom, with a luxurious king size bed. Living room area with double and single sofa bed for children to sleep at night. This suite is fully equipped with high tech smart TV’s, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers and our exclusive “Aguas del Amor” (private outdoor shower). The connecting room has two double beds and a double and single sofa bed for children to sleep on at night. Third room has a master bedroom, featuring 2 queen size beds, living room area with double and single sofa bed for children to sleep at night. Bedroom divided by a modern sliding door for more privacy. All rooms fully equipped with high tech smart TV’s and a premium minibar, indoor luxury Jacuzzi and a contemporary bathroom with double sinks and glass enclosed showers. Max occupancy: 6 adults + 6 children CHECK-IN 3:00 pm CHECK-OUT 12:00 pm *All indoor facilities are non-smoking, but smoking is allowed in open air areas.
GOURMET INCLUSIVE® BUTLER SERVICE
Guests can truly relax knowing that our professional butlers will take care of their every need.
Pre-Arrival Services -Ensure your preferences are in-suite in accordance to the format previously filled out online Upon arrival -Provide all information regarding tours and spa services -Provide a private orientation of the room and the property
Throughout your stay -Make all tour bookings and on-property activities -Recommend and reserve Spa treatments -Aromatherapy -Pillow menu -Serve continental family style breakfast in suite -Serve family themed in room dining (available when booking one, two or three bedroom suites) -Make dinner reservations for adults at El Dorado Royale and El Dorado Casitas Royale -Make babysitter arrangements (additional charge applies) -Arrange for special occasions and celebrations -Ensure suite is kept in perfect condition and arranged according to your preferences -Make all room service orders -Shine/clean shoes for dinner -Complimentary steam service: 2 pieces of clothes per person, the first night. (Additional steaming – extra charge applies) -Unpacking & Packing service
BEACH & POOL BUTLER SERVICE
Serve your favorite drinks while you lounge on the beach or pool -Provide sunscreen and towels -Provide newspapers, magazines, and reading material -Order lunch at the restaurant -Arrange picnics on the beach -Provide refreshments and Gourmet Bites -Provide cold scented towels -Provide toys for kids
GOURMET INCLUSIVE® RESTAURANTS CHEF MARKET - GRAND CAFÉ & DECK
The family restaurant on the block, CHEF MARKET serves breakfast and lunch. Hardwood tables and chalkboard columns bring a special atmosphere to this modern & world cuisine restaurant with astonishing views of the turquoise Mexican Caribbean Sea. The options are endless, ranging from coffee and croissants, healthy options, a la carte choice from the blackboards to a lavish food display with a la minute preparation and a rotisserie. Gourmet Inclusive Service: Breakfast, brunch and lunch. 6:30 am – 6:30 pm
HABB – MEDITERRANEAN RESTAURANT & LOUNGE
Grilling is the predominant technique of cooking in this venue; olive oil and fresh herbs are used in abundance to season the food. Proximity to the ocean provides access to fresh seafood in some of the preparations which range from flatbreads, Tza Tzihi, Kebabs, pastas , paella to name a few of the succulent dishes. Take in the impressive Mediterranean décor at Habb Lounge where you can enjoy a before and after dinner drink. Gourmet Inclusive Service: 5:00 pm to 10:00 pm
JADE – PAN ASIAN CUISINE
Share the flavors of the Chinese, Japanese, Korean, Thai, Vietnamese sizzling cooking pots, this cozy venue serves all food in the center of the table to be shared. Guests will be wowed by the amazing zests of this limitless culinary part of the world. Pick and choose the tea leaves of your liking to brew that special tea to complement your meal. Enjoy Shabu-shabu table with family and friends, cooking together like fondue pieces with beef, chicken, pork, seafood and vegetables in a boiling broth, at the end finely chopped vegetables and herbs to the delicious broth which is served as an after meal consommé. Gourmet Inclusive Service: 5:00 pm to 10:00 pm
PALMS GOURMET TERRACE - CARIBBEAN MEXICAN CUISINE
Local and Caribbean specialties with an emphasis on authentic Mexican cuisine, spices and flavors. This seaside restaurant is a vibrant celebration of food, energy, music and beach life. Refreshing and unpretentious, Palms offers the true authentic flavors of Mexico and the Caribbean. Enjoy Mexican table games with a variety of cocktails. Gourmet Inclusive Service: 11:00 am to 5:00 pm
WINE KITCHEN RESTAURANT & TASTING ROOM
The perfect combination: food, wine and great company. Wine kitchen is a culinary endeavor serving preparations from the various wine regions of the world. Dishes are created especially according to guests' preferences with the freshest ingredients available. Guests are invited to sit back and relax as the chefs do their magic. Gourmet Inclusive Service: 5:30 pm to 10:00 pm
BLEND, COFFEE & TEA CORNER
*Coming soon You will find a wide variety of non-alcoholic beverages, from agave nectar latte to Arabica roast espresso or just a cup of coffee or teas. A selection of healthy smoothies, fruit pops and freshly baked goods you can pick and choose from for your enjoyment. To enhance our unique dining experience, please comply with the following casual elegant dress code in all Gourmet Restaurants. Ladies: Capri pants, Dresses, Skirts, Long Pants, Shoes, Dress Sandals. Gentlemen: Formal Bermuda shorts, Long Pants, Collared shirts, Casual shoes or dress sandals
GOURMET INCLUSIVE® BARS
TAMARIND – LOBBY LOUNGE
*Coming soon Surrounded by lush Mexican jungle, this lounge is the perfect place to unwind and mingle with flavorful cocktails
SWELL – SWIM UP BAR & LOUNGE
Centrally located swim up bar, serving a wide array of virgin cocktails, fresh fruit infused water, ice-cold beers and full Gourmet Inclusive premium bar. Enjoy poolside waiters serving the refreshment of your liking. Gourmet Inclusive Service: 9:00 am to 5:00 pm Summer schedule: 10:00 am to 6:00 pm
SLING – COCKTAIL BAR & LOUNGE
Third floor cocktail bar and lounge for adults only. Here we pour (sling) from the famous Singapore sling, tequila sling, you name it, we sling it. With a laid-back atmosphere, here guests can gaze out the window and view the sparkling the stars on the Caribbean Sea while enjoying your sling. Gourmet Inclusive Service: 5:00 pm to 2:00 am
GOURMET INCLUSIVE® ROOM SERVICE
Generations Riviera Maya offers a new type of in-room dining experience available 24 hours a day. Guests can enjoy our family a la carte menu delivered in gourmet baskets any time of the day within the comfort and convenience of their spacious suite, in their kitchenette facilities or even in their own private terrace. Specialties include family style continental breakfast, sharing options and themed dinners** **Options available in 1, 2 or 3 bedroom suites.
GREENHOUSE
Located at El Dorado Royale, the 75,670.21 square feet greenhouse facility now provides produce not only for El Dorado Royale, but also for Karisma Hotels: El Dorado Spa Resorts, Generations Resorts & and Azul Hotels throughout the region. The expansive greenhouse—the first resort greenhouse in the region—celebrated its first harvest in August 2009 produces a variety of organic vegetables and herbs, including cucumbers, bell peppers, chilies, basil, cilantro, and mint. The Products that are used for fumigation are from certified organic origins, these come from plants, leaves & seeds.
ENTERTAINMENT & ACTIVITIES
EKO KIDS CLUB
Generations Eko Kids Club offers supervised activities for children ages 4 to 12 years old*. It offers kids a fun and safe place to play and with unique children’s experiences such as recycling materials for art projects to teach children about the environment while having a good time. The Kids Club has a movie area, craft station, library, gaming consoles and more! Open daily: 9:00am - 5:00pm / 7:30pm - 11:00pm * Children under 4 years old require adult supervision
LITTLE EKO CHEFS PROGRAM
Little Eko Chefs is an unprecedented experience for our youngest guests to truly immerse themselves in the cultures of other foods, gain cooking skills for the future, and learn easy and delicious recipes as part of many memories they’ll be taking home from their stays at Generations Riviera Maya. Little Eko Chefs, is the first-of-its-kind program, incorporating historical and cultural facts, eco-friendly food basics, and hands-on cooking opportunities Available in Eko Kids Club to all the resort’s youngest guests each weekday from 3:00pm to 4:00pm
FAMILY LOUNGE
A place where families can gather to have fun. Featuring a pool table, air hockey, living room area and table games. Open daily: 9:00 am – 10:00 pm At Generations Riviera Maya guests can expect to enjoy the best in nightly entertainment including quality music, dancing and live local performances.
GOURMET INCLUSIVE® PACKAGE FEATURES
Your Gourmet Inclusive® vacation begins at check-in as you are greeted with a glass of sparkling wine (beverages for the kids) and a cool towel upon arrival. You will be pampered with gourmet services and amenities such as butler service, daily turn down, 24 hours room service,premium beverages and gourmet cuisine. Our trademark Gourmet Inclusive® service offers unique and relaxing all-inclusive experiences. Accommodations as selected Welcome glass of sparkling wine for adults and non-alcoholic beverages for kids All meals and gourmet bites All domestic and international alcoholic and non-alcoholic beverages 24 hour Gourmet Inclusive room service, Kids menu Eko Kids Club (4-12 years) Beach & Pool butler Snorkeling equipment wireless internet Library & reading area in the Family Lounge All taxes and gratuities Room service family continental breakfast **Options available in 1, 2 or 3 bedroom suites. Family themed night in room dining **Options available in 1, 2 or 3 bedroom suites. Unlimited free International Calls. Includes cell phones and land lines outside of Mexico.
BABY AMENITIES
Cribs Strollers Pack and play Baby bottle warmers Baby bottle sterilizers Baby food Baby monitors Baby changing tables with bathtubs Baby bath robes
ADDITIONAL FACILITIES AND SERVICES (NOT INCLUDED IN THE PACKAGE)
Babysitting and private nanny services International wine selection from our cellar Romantic candlelight or family dinners on the beach Náay Spa Tour desk Scuba diving trips, certification, rental equipment and deep sea fishing Car rental & limousine service Transportation to Playa del Carmen or Cancun Packages: golf, cultural, horseback riding, night cruises, night life, water sports, snorkeling, jet skiing, boogie boards, parasailing, etc. Special wedding, honeymoon and anniversary packages An exclusive beach front Chapel Sky wedding location Private yoga instructor Private dining arrangements Fax and international phone calls Money exchange Laundry Gift Shop Coffe Shop “We proudly serve Starbucks Athens Clue – Escape Game Wireless Internet (high speed)
NÁAY SPA
With 808 square feet, our Mayan inspired Spa welcomes guests to experience an impressive menu of traditional and alternative Spa therapies. Designed to soothe the senses, the luxurious Spa facilities include, showers, Spa treatment rooms, boutique spa shop, bridal suites, Kids Spa services available from 4 to 12 years old, Náay Spa incorporates elements of the Gourmet Inclusive® philosophy with its unique services and alternative therapies inspired by native Mexico. The delicious chocolate therapies invite guests to experience chocolate with no remorse. This sensual treatment is rich in minerals and smooth, nourishing cocoa butter. In addition to these decadent Spa treatments, Náay Spa offers more traditional favorites such as scrubs, body wraps, special treatments, facials, manicures, pedicures, and full-service beauty salon services.
VALLEY CAVE WINE BAR
*Coming soon Serving great wine is not sufficient to make a wine evening experience successful. Our aim is to give guests a true lifestyle experience. Attentive service paired with a dynamic yet cozy atmosphere are the perfect setting for the enjoyment and pairing of fine wine and Gourmet Inclusive cheese bites with friends. The wine selection is a source of pride, a great balance of new world and old world wines. We take the mystery out of wine by having our well trained staff, giving you the ins and outs of these wines. We offer an extensive wine list as well as a rotating list of wines by the glass. Inhale the rich scent of wine when entering Valley, Cave gives, budding or experienced oenophiles the opportunity to try new wines, inviting you to drink in the relaxing atmosphere even more deeply.
BONANZA RANCH
Horseback Riding Stables within the premises, and Proud Recipients of “Trip Advisor´s Certificate of Excellence 2013 & 2014” offers a unique and exciting way to get in touch of the true nature of the Mayan Riviera with its two hour guided tour along jungle trails, including the experience to encounter one of the marvels of the Yucatan Peninsula: The Mayan Cenotes, commonly known as sinkholes where you can jump for a refreshing dip. Healthy, well trained horses appropriate for people with little or no experience at horseback riding. Semiprivate tours consist of groups up to 12 riders, ensuring that everyone receives personal attention from friendly, knowledgeable guides.
WEDDINGS
We are the wedding specialist in Riviera Maya, with an on-site professional designer we are fully equipped to take the challenges of planning a wedding celebration and turn them into the joyous occasion that it should be. Beautiful and unique ceremony locations, including a beach front chapel. Our distinguished service was created to enhance the experience and allow the bride, groom, family and friends to have not just a day celebration, but a lifetime of memories. Contact: weddings@karismahotels.com
SKY WEDDING
A unique, exclusive and unprecedented wedding experience this luxury venue offers a modern, contemporary space for chic, elegant weddings or celebratory events for up to 250 guests. With sweeping vistas of the Caribbean Ocean, contemporary white gazebo, romantically lit aisle, and its stone garden finish, this will certainly impress all that attend. The spacious veranda terrace is located on the roof of the 5th . floor, features a BBQ Area, Full Bar service and breathtaking views . The area is available for weddings, private barbeques & cocktails.
WEDDING CHAPEL
“La Capilla de los Milagros” Located right on the beach, host your ceremony in an inspiring chapel stylishly decorated however you choose. Catholic weddings in Mexico must take place in a chapel. Our Chapel, “La Capilla de los Milagros” holds up to 150 guests and is recognized by the Catholic Church and non-denominational ministers to celebrate marriages.
GROUPS & INCENTIVES
Plan your next group meeting or incentive trip with us. The discover boundless beauty of the reef-lined beaches to the classic elegance of our grand Ballroom or unique function spaces. State-of-the-art facilities and the personalized service of our expert event team guarantee our guests a memorable experience. Contact: